Q What are your trading and payment terms?
- Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A options are also available.
- Lead time: Normally in 20-25 days after deposit received.
- Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment is received.
- Shipping port: Shanghai / Nanjing China.
- Discounts: We offer attractive discounts for large volume orders.
Q How can my goods be delivered?
- Sea freight: We will provide updated sea freight rates once we know your destination seaport where the goods will be delivered.
- Agent designated by client: Please provide us with the contact details of your shipping agent, and we will coordinate and arrange the delivery.
Q What services do you provide?
- All inquiries related to products or pricing will be replied to within 12 hours.
- Well-trained and experienced staff will answer all your inquiries in fluent English.
- OEM & ODM support; we can assist in designing any customized racking configuration.
- Experienced professional engineers are available to create optimal storage solutions.
Q What is the purchase process for the products?
Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → Inspect → Pay balance → Shipping.
Q What key advantages do you offer?
- Flexible Payment: We offer O/A payment terms within 40-60 days.
- Fast Lead Time: Fast-track delivery is available for rush orders.
- Factory Pricing: Highly competitive direct factory sale prices.
- Warranty: Two years warranty; any broken parts will be replaced and sent to you.
Q Are there MOQ limitations and how are tooling fees charged?
- MOQ Limitation: There is no strict minimum order quantity, but pricing improves with larger volumes. We recommend an order quantity that fits at least one 20ft container (approx. 15 tons) to optimize logistics.
- Tooling Fee: If a custom project requires opening new molds, tooling costs are charged before the first order and will be partially or fully refunded once orders reach a set quantity.
Lush Rack
